AdminNayan Kankariya (Lead Software Engineer, Adobe Dreamweaver)

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  1. 1 vote
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    2 comments  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Andrea,

    We have fixed this issue and is available in the latest Dw prerelease build. Hence request you to please install the prerelease build for verifying the fix on your machine and let us know your feedback on the same.

    You can install the prerelease build by joining Dw prerelease program from this link: https://www.adobeprerelease.com/beta/9EB451B5-D2E8-46E5-AFA2-78C85442FFA2

    Thanks,
    Nayan
    Dreamweaver Team

  2. 1 vote
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    1 comment  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Michael,

    Thank you for providing all the details and clarity on the issue you are facing. Detailed description of the issue helps us in investigating the issue.

    We tried to recreate the issue internally on macOS 10.14.6 and the issue is not reproducible. Hence it would great if you can write to us when you encounter the issue again. Please have Dw in the same state for us to investigate the issue since the same is not reproducible on all machines.

    Have a pleasant day.

    Thanks,
    Nayan
    Dreamweaver Team

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    Hi Michael,

    Thanks for writing to us. We apologize for the issue you encountered on first attempt. We are unable to recreate this issue internally and hence could you please help us with the below info so that we can try recreating the issue internally and investigate the same.

    1. OS details
    2. Server type (FTP/FTPS/SFTP etc) and it's configuration
    3. Is the issue consistently reproducible on your machine
    4. Was the issue specific to a particular js file or you faced this issue with other file types as well.

    Have a pleasant day. Looking forward for your response.

    Regards,
    Nayan
    Dreamweaver Team

  3. 1 vote
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    UNDER REVIEW  ·  4 comments  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    Thanks for providing the details. We are able to recreate this issue internally on mac OS 10.15 and are investigating the same. Thank you for trying the work-around, along-with the work-around you have provided, we can also perform either of the below for saving files.

    1. Save the file by providing file extension along-with the filename in the File Save dialog.
    2. Edit only the filename or remove the selection of the file extension (.html) in the filename textbox in File Save window

    We will update this ticket once we have the fix available in future Dw updates.

    Have a pleasant day.

    Regards,
    Nayan
    Dreamweaver Team

    An error occurred while saving the comment

    Hi,

    Thanks for writing to us. We are unable to recreate this issue internally. On file save dialog, we see the selection is highlighted for filename and extension but on saving the file, the file is saved with the required .html extension(for a new html page). Hence could you please help us by providing the OS configuration and Dw version with which you are seeing this behavior. We can investigate the issue accordingly.

    Regards,
    Nayan
    Dreamweaver Team

  4. 2 votes
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    2 comments  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Daniel, Jeph,

    Thank you for writing to us. We are sorry to hear that you are facing this issue.

    Can you please try resetting your preferences by following the steps in this link: https://helpx.adobe.com/in/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html .

    Please let us know if this resolves the issue. Also can we please remote connect to your machine over Bluejeans at any suitable to you for further investigations on this issue as this is not encountered internally.

    Regards,
    Nayan
    Dreamweaver Team

  5. 4 votes
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    2 comments  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Eloy,

    Thank you for writing to us. From Dw 20.0, we have introduced Seamless live view editing feature where user can click on any element to edit in live view (Refer https://helpx.adobe.com/in/dreamweaver/using/whats-new/2020.html#seamless-live-view-editing for more info).

    Hence for invoking drop-down menu for any element in live view(navbar in your case), you will have to Hide Live View Displays which is available under Document Toolbar->Live view Options->Hide Live View Displays. The same can be performed by pressing Ctrl+Alt+H on windows or Cmd+Ctrl+H on mac or by selecting the menu item View menu->Live View Options->Hide Live View Displays. Also, you can press Ctrl/Cmd+Click on the drop-down item without selecting the Hide Live View Display option, this will enable the live view HUD's and list the drop-down items.

    Please let us know if this resolves the issue for you.

    Thanks,
    nayan
    Dreamweaver Team

  6. 1 vote
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    3 comments  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    Thank you for the confirmation.

    Regards,
    Nayan
    Dreamweaver Team

    An error occurred while saving the comment

    Hi,

    Thank you for reporting this issue. Dw 2020 Extract panel functionalities are up and working now. Request you to please try and let us know if you are still facing this issue at your end.

    We apologize for the inconvenience caused.

    Thanks,
    Nayan
    Adobe Dreamweaver

  7. 34 votes
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    57 comments  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    NEED MORE INFO  ·  Niharika Jha responded

    Hi,

    We have fixed a lot of issue related to CodeView getting blank, can you please try the latest update Dw 17.5 and update this thread with your observations?

    Regards,
    Niharika Gupta
    Adobe Dreamweaver

    An error occurred while saving the comment

    Hi Pete,

    We completely understand your concern and yes, we agree this issue is open from last year. Now, since multiple users have reported this issue again, we are keen on fixing this issue.

    As mentioned in the previous email, this issue is not reproducible on all machines and hence we are requesting users to help us with any additional info regarding this issue which will help us in our investigations and fix process.

    Thank you for giving your genuine feedback and we assure you that we are committed to work on fixing this issue once we have the workflow/steps to recreate the issue internally.

    Regards,
    Nayan
    Dreamweaver Team

    An error occurred while saving the comment

    Hi All,

    We are sorry for the inconvenience caused with this issue. We are investigating the same at our end.

    As this issue is encountered on some OS versions, it would be great if you can update this thread with reproducible steps in Dw and machine configuration details (Mac OSX or Windows version). This will help us in reproducing the issue internally.

    As a work-around to unblock you using code view, please follow the below steps:

    1) Close the current file on which code view is blank.

    2) Re-open the file by either of the below:
    a. File Menu->Recent Files->Last closed file name will appear in the sub-menu.
    b. File Menu->Open->Navigate to the file in Finder window and click Open.

    Please write to us with any other observations on this issue.

    Thanks,
    Nayan
    Dreamweaver Team

  8. 4 votes
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    6 comments  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi All,

    We have fixed the copy-paste issue in the latest Dw 20.0 update.

    Request you to please try out the latest Dw update and provide your valuable feedback on the same.

    Thanks,
    Nayan
    Dreamweaver Team

    An error occurred while saving the comment

    Hi MrMG,

    We are unable to reproduce this issue internally. Can you please perform the below steps once the Copy/Paste issue is reproduced on your machine and share us the link where the generated archive file is shared (*you can share it on dropbox, drive etc).

    Apple sysdiagnose report contains necessary machine logs which will help investigate the issue.

    Steps:
    1) Press Cmd+Opt+Ctrl+Shift+Period
    2) Wait for several minutes for Finder window to appear.

    Result:
    Finder window invoked at Step 2 will display the sysdiagnose(*).tar.gz archive file.

    Thanks,
    Nayan
    Dreamweaver Team

  9. 32 votes
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    51 comments  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all,

    We are sorry that you are facing issues with DW app.
    We are not able to see this issue at our end.
    For us to better investigate this issue, can you please provide us with answers to the following questions?

    1) What is the document view(full Code view or Live view or split code and live view) that you are copying from and pasting into?
    2) When does the issue start happening? Is it after you switch to another app and come back to DW or you minimise and maximize DW?
    3) Are the pages you are trying to copy from part of Local site root folder or remote site

    Thanks,
    Kratika
    Adobe Dreamweaver Team

    An error occurred while saving the comment

    Hi All,

    We have fixed the copy-paste issue in the latest Dw 20.0 update.

    Request you to please try out the latest Dw update and provide your valuable feedback on the same.

    Thanks,
    Nayan
    Dreamweaver Team

    An error occurred while saving the comment

    Hi,

    We are unable to reproduce this issue internally. Can you please get back to us with the below queries answered:

    1) OSX version 10.11.6, 10.12.x or 10.13.x ?
    2) Copy and paste is not working from a particular file type or all file types
    3) To which editor you are trying to paste the copied text.

    Above queries will help us understand the problem, help us in reproducing the issue in-house so that we can investigate the issue and provide you the fix.

    Thanks,
    Nayan
    Dreamweaver Team

  10. 1 vote
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    1 comment  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment

    Hi,

    We have fixed copy-paste issue in the latest Dw 20.0 update.

    Request you to try out the latest Dw update and provide your valuable feedback on the same.

    Thanks,
    Nayan
    Dreamweaver Team

  11. 4 votes
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    1 comment  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    We have fixed copy-paste issue in the latest Dw 20.0 update.

    Request you all to try out the latest Dw update and provide your valuable feedback on the same.

    Thanks,
    Nayan
    Dreamweaver Team

  12. 20 votes
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    26 comments  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi All,

    We have fixed the copy-paste issue in latest Dw 2020 release.

    Request you all to try out the latest Dw update and provide your valuable feedback on the same.

    Thanks,
    Nayan
    Dreamweaver Team

  13. 3 votes
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    1 comment  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Magal,

    Thank you for writing to us and we are Sorry to hear that you are facing issue with Dw. For our internal investigation on this issue can you please provide additional info as required below.

    1) OS and machine configuration details.
    2) Is the issue encountered after performing any specific operation/workflow in .php file.
    3) Is this issue consistently encountered on your machine.
    4) Can you please confirm the process name (Dreamweaver or node) in Activity Monitor on Mac (Task Manager on Win) which is consuming high CPU memory.

    Lastly it would be great if you can share a screen recording illustrating the issue and the test file where you are encountering the issue. You can share the links over email to us at kankariy@adobe.com .

    Thanks,
    Nayan
    Dreamweaver Team

  14. 1 vote
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    1 comment  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Kelly,

    Sorry to hear you are facing slowness with code view. Can you please help us in providing the below info so that we can try to recreate the issue at our end and investigate the issue accordingly.

    1) Size of the file opened in code view.
    2) File type (HTML/CSS?JS/PHP or any) on which you are facing the issue.
    3) Is this issue consistently reproducible on your machine.
    4) Machine configuration and OS details.
    5) As you mentioned, issue is seen after performing find and replace. Can you please clarify if you invoked quick find and replace or advanced find and replace in code view.

    Also, it would be great if you can share a screen recording illustrating the issue so that we can try to have a similar setup at our end and try recreating the issue.

    Thanks,
    Nayan
    Dreamweaver Team

  15. 1 vote
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    1 comment  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Brian,

    Sorry for the inconvenience caused and delay in responding to this thread. Can you please update to the latest Dw version 19.2.1 and let us know if you are still encountering the crash.

    If yes, please share us the crash dump over Google drive or any other tool. The "How to Set up WER for a Crash Dump" section in the article https://blogs.msdn.microsoft.com/chaun/2013/11/12/steps-to-catch-a-simple-crash-dump-of-a- crashing-process should help setup for capturing crash dumps. If you would need further help in capturing these dumps please let us know and we can mail across this as a .reg file that you can open directly for the setup.

    Also it would be great if you allow remote connect session at any suitable to you for investigating the crash as this is not encountered internally.

    Thanks,
    Nayan
    Dreamweaver Team

  16. 5 votes
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    4 comments  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    We are sorry that you are facing issues with latest update. We are unable to reproduce the issue internally and hence can you please help us by providing below info so that we can try recreating the issue internally and provide possible solutions.

    1) What type of file are you opening in Dw ? Is the file on the local disk or on a network drive?

    2) Can you please check if you are seeing the same issue with a new blank or starter html template document?

    3) Can you please check the Dw CPU usage while you are encountering this issue?
    4) Can you please check if Sync Settings Now button is enabled.?This will be available on clicking on wheel icon on top-right of Dw frame.

    5) Can you please try to perform restoring preferences and let us know if this resolves the issue. Steps: https://helpx.adobe.com/in/dreamweaver/kb/restore-preferences-dreamweaver.html

    Also, it would be great if we could remote connect session at suitable time to you so that we can investigate the issue.

    Thanks,
    Nayan
    Dreamweaver Team

  17. 16 votes
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    25 comments  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi All,

    We are happy to inform you that we have addressed the File synchronization dialog getting dismissed issue. This was encountered if Files panel is in collapsed state in the workspace configuration.

    Please update to the latest Dw 19.2 version and let us know your feedback on the same.

    Thanks,
    Nayan
    Dreamweaver Team

    An error occurred while saving the comment

    Hi All,

    We are happy to inform you that we have fixed this issue in the latest Dw Prerelease drop 20.0.0.15104.

    Please try out and let us know if the issue is fixed and share your feedback on the same.

    Prerelease link:
    https://www.adobeprerelease.com/beta/9EB451B5-D2E8-46E5-AFA2-78C85442FFA2/participate/DD4EB148-308D-435D-930A-92C1167C8304

    Thanks,
    Nayan
    Dreamweaver Team

    An error occurred while saving the comment

    Hi @Nature Coast Graphics,

    We are able to reproduce this issue internally. Thank you for providing detailed steps for reproducing this issue.

    We are currently investigating on fixing this issue and will update the thread once the fix is available in future Dw update.

    Thanks,
    Nayan
    Dreamweaver Team

    An error occurred while saving the comment

    Hi All,

    We are happy to inform you that we have addressed the File synchronization dialog invocation issue in the latest Dw 19.1 update. Please update to the latest Dw version and let us know your feedback on the same.

    Thanks,
    Nayan
    Dreamweaver Team

    An error occurred while saving the comment

    Hi,

    Sorry for the inconvenience caused. We are unable to reproduce this issue internally. Can you please confirm the OS details (Win/Mac version) and exact steps to reproduce this issue.

    Also, it would be great if we could remote connect at any suitable time to you. This will allow us to investigate the issue on your machine and try fixing it for you.

    Thanks,
    Nayan
    Dreamweaver Team

  18. 3 votes
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    7 comments  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Aidy,

    Thank you for providing the test files. We are now able to reproduce the issue internally.

    Currently, we are investigating the issue at our end. We will keep you updated on the same.

    Thanks,
    Nayan
    Dreamweaver Team

    An error occurred while saving the comment

    Hi aidys,

    We are unable to reproduce the issue internally. Can you please confirm if this is happening with Code or Live view or both.

    Also, it would be great if we can have a remote connect session for the same at a convenient time to you. This would help us in debugging the issue and investigating it accordingly.

    You can write to me on your availability at kankariy@adobe.com.

    Thanks,
    Nayan
    Dreamweaver Team

  19. 1 vote
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    1 comment  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Sami,

    Thank you for writing to us. Can you please elaborate on the issue you are facing with signing-in into Dreamweaver.

    You can download Dreamweaver from this link: https://www.adobe.com/creativecloud/catalog/desktop.html

    Kindly let us know if you were looking for the same or we could help you with anything else.

    Thanks,
    Nayan
    Dreamweaver Team

  20. 1 vote
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    3 comments  ·  Adobe Dreamweaver: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Thanks Tom for the update and providing the required info in detail, happy to know that you are not facing this issue post windows update.

    We will try to reproduce the issue at our end and investigate accordingly.

    Thanks,
    Nayan
    Dreamweaver Team

    An error occurred while saving the comment

    Hi Tom,

    Sorry for the inconvenience caused. Can you please provide us the below details as this will help us in reproducing the issue and investigate the same.

    1) OS details along-with the version number ?
    2) Was this issue encountered on earlier Dw versions 19.0 or 19.0.1 ?
    3) Is Paste keyboard shortcut failing for all the copied contents or any specific content ?
    4) Are you trying to Paste in Code, Design or Live view ?
    5) Can you confirm the App language selected in Creative Cloud Desktop App. Steps to find the App language:
    a) Click the three dots next to Profile image
    b) Select Preferences->Creative Cloud->Apps

    Thanks,
    Nayan
    Dreamweaver Team

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